Why does cleanup require photo access?
Scanning is limited to accessible media. Selected access can produce partial results; full photo/video access is required for verified deletion. On Android, photo-location permission can be needed to compare original GPS/EXIF information. Manage permissions in system settings.
What is free, and what does Premium unlock?
Scanning, review and Tortu are free. You can delete 13 confirmed successful photos/videos per device-local calendar day; cancellations and failures do not consume allowance. One-time Premium removes the daily eligible-cleanup limit. Review, permission, eligibility and system-confirmation safeguards remain.
How do I restore Premium?
Open Home → InfiniteVault Premium → Restore purchases using the same App Store or Google Play account used for purchase, then follow any system authentication request. Purchases cannot be transferred between stores. If a purchase is pending or fails, do not repeatedly pay; include the store status in your support message. Store purchase and refund rules apply.
Why hasn’t free space increased immediately?
Candidate sizes are estimates, not promised savings. Photo services control deletion completion, Recently Deleted and cloud synchronization, so device space can take time to change. Review the system photo app's status before permanently removing anything.
Is Tortu a backup?
No. Tortu contains small previews, not the original photos or videos. Keep a separate backup of media you want to preserve. Adding items to the queue is not deletion; review them before confirming a system deletion request.
Privacy and support correspondence
Email hi@mirrorid.ai with privacy questions or to request deletion of support correspondence. The InfiniteVault privacy policy explains local records, system sharing and Apple/Google store services. Support email is hosted by SistemHost. We delete support correspondence 90 days after the request is closed; you may also request earlier deletion. Do not include passwords, full payment details or unnecessary personal photos.